Refund policy

Refunds + Exchange Policy

Unfortunately, Simply Chris Marie Home Fragrance does not offer refunds, please double check your order at checkout to ensure you are selecting the correct product and/or scent.

Experience seamless satisfaction with our exchange policy: if your product is damaged or defective, we offer an exchange of the same product and scent, guaranteeing a pleasurable outcome.

If my item arrives damaged or defective, what do I do?


For the ultimate peace of mind and complete satisfaction when shopping with us, Simply Chris Marie Home Fragrance offers a 3-day satisfaction guarantee, meaning our customers have 3 days to contact us if they’ve received a damaged or defective item.

Should circumstances arise, simply send a photo of the product and shipping label to our email address and our team will respond within 48 hours. Enjoy the top-notch quality, sophistication, and exclusivity of Simply Chris Marie Home Fragrance products with the assurance that any issues will be promptly addressed.

Exchanges (if applicable)

Experience the peace of mind of knowing that Simply Chris Marie Home Fragrance Company will replace any defective or damaged items with the same exact item you ordered(not applicable for customer orders. Our commitment to ensuring the highest customer satisfaction allows you to shop with confidence, secure in the knowledge that you can depend on us in the event of any issue with your purchase. If you need to process an exchange, send us an email at simplychrismarie@gmail.com